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Terms and Conditions

Please read these Booking Terms and Conditions carefully before making a booking. If anything is unclear, contact us for clarification before you pay. By paying any part of the charter price — including a deposit — you confirm that you have read, understood, and accepted these Terms and Conditions on behalf of yourself and every person named on your booking.

yoga sailing retreat

1. Definitions and Interpretation
In these Booking Terms and Conditions, unless the context otherwise requires:

  •  "We", "Us", "Our", "Company" means M.S. Holidays Cyprus Ltd. (registration number HE 420776), a company incorporated in Cyprus, trading as "Med Sailing Holidays" and "MSH".

  •  "You", "Your", "Guest" means each person named on a booking, and "Organiser" means the person who makes the booking and is responsible for the traveling party.

  •  "Online" means our website at www.medsailingholidays.com.

  •  "Charter", "Tour", "Sailing Holiday" means the yacht charter booked with us, whether a cabin charter (shared boat) or a private charter (exclusive use of a boat).

  • "Charter Base" means the third-party company that owns and/or operates a boat we charter on your behalf for a private charter outside our own fleet.

 

Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and
vice versa, and references to any gender include all genders.


A binding contract is formed between M.S. Holidays Cyprus Ltd. and the Organiser (on behalf of all named
guests) upon our receipt and acceptance of the booking deposit. We will confirm acceptance in writing (by email).


2. Currency and Prices
All prices are quoted in Euro (€) and are inclusive of VAT and any other applicable taxes, unless stated otherwise. If
you would prefer to pay in an alternative currency, please contact us in advance — exchange rates and any conversion
costs will be confirmed before you pay.


3. Bookings
After making a booking, the Organiser must complete a group booking form listing every member of the traveling
party, and must ensure that each traveler has read, understood, and agrees to these Terms and Conditions.

 

A copy of each traveler's passport must be supplied to us together with the completed group booking form, and before
the balance due date.


The Organiser is our sole point of contact for the booking and is responsible for keeping the rest of the traveling party
informed of all sailing arrangements. Changes to the traveling party (adding, removing, or substituting a guest) may
only be requested by the Organiser, and are subject to our agreement and to the change terms in Section 15.

What are the terms?

4. Solo Travelers
Our prices are based on full occupancy of each cabin, so we cannot offer the per-person double-occupancy rate to a
solo traveler occupying a cabin alone. Depending on availability, we may offer a single berth at the applicable rate, or
you may take the cabin alone at the full cabin price less a €50 discount.

​

5. Cabin Charter Policy
On cabin charters, we provisionally allocate couples and friends to the smaller forward cabin (with private WC), and
allocate the larger aft cabins (with shared WC) to solo travelers, who may be paired with another solo traveler of the
same gender unless otherwise agreed.


If you would like a different cabin, tell us as soon as possible and we will try to accommodate the request depending on
other bookings, but this cannot be guaranteed. Please refer to the boat specifications, photos, and cabin dimensions on
our Fleet page before booking.


Cabin size is not grounds for a refund. If cabin size is important to you, we recommend booking a private charter,
which lets you choose the boat and cabin configuration. We reserve the right to reassign cabins where necessary,
including for safety, weight distribution, or operational reasons.


Where every cabin on a boat is occupied by guests, crew may need to use one of the guest bathrooms. Tell us in
advance if you would prefer the crew not use your bathroom and we will try to arrange this — please note at least one
bathroom must remain available for crew use at all times.


5.1 Minimum Occupancy and Our Right to Cancel an Under-Booked Departure
Cabin charters are priced per berth on the basis that the boat sails at, or close to, full occupancy. Unlike a private
charter — where you pay for exclusive use of the whole boat regardless of how many people are on board — a cabin
charter's core costs are largely fixed per departure rather than per guest: crew wages, provisioning, mooring and
berthing fees, insurance, and fuel are broadly the same whether a boat sails with two guests or ten. A departure that
sails significantly under-booked runs at a financial loss, and we cannot sustainably continue to run departures that do
not cover their own costs.


To manage this risk, we set a minimum occupancy level for every cabin charter departure and monitor bookings
against it. If a departure has not reached minimum occupancy by six (6) weeks before its scheduled start date,
we reserve the right to cancel that departure.
 Where we do so, we will notify the Organiser and every guest already
booked on that departure no later than four (4) weeks before the original departure date.


Where we cancel a departure under this clause, every guest already booked on it may choose either:

  • to move, at no change fee, to an alternative departure date with available capacity; or

  • a full refund of every amount already paid for that booking.

​​

This right to cancel for insufficient occupancy applies to cabin charters only. It does not apply to private charters,
where you have paid for exclusive use of the boat regardless of group size.

​​

* Please make sure any cabin charter booking is covered by adequate travel insurance, including a Cancel-For-
Any-Reason (CFAR) add-on where possible, in case you personally need to cancel your own booking.

​

6. Payment
Unless we agree otherwise in writing, each traveler must pay a deposit to secure their sailing dates as follows:

  • Croatia itinerary: €500 per berth

  • Greece itinerary: €500 per berth

  • British Virgin Islands itinerary: 30% of the total charter price

  • Private charter: 50% of the total charter price

  • Special/bespoke charter: 50% of the total charter price, non-refundable

 

Deposits are due within five (5) business days (Monday–Friday) of the reservation being made. The balance is due
twelve (12) weeks before departure; the exact date will be stated on your official invoice. If you book less than twelve
(12) weeks before departure, full payment is due immediately and your booking is not confirmed until we have
received it.

 

We prefer bank-to-bank transfer. Card payments incur a 4% processing fee. You are responsible for any international
transfer or receiving-bank charges on your end; please ensure the full amount due reaches us net of such charges.
All payments are made to M.S. Holidays Cyprus Ltd., which manages customer bookings and payment processing
directly under the Med Sailing Holidays brand.


7. Private Charter (Outside Our Fleet)
Security deposit: On all private charters we arrange outside our own fleet, you will be required to leave a refundable
security deposit with the Charter Base, typically ranging from €2,000 to €5,000 depending on the boat (higher-value
boats may require more). This deposit is held and released by the Charter Base, without charge, once check-out is
completed with no damage found. Where damage is caused by the skipper acting in a professional capacity, the
skipper's insurance covers the cost; damage caused by guests is covered by the guests as set out in Section 27.
Boats and crew used for private charters outside our fleet are not owned or managed by us. We carry out a check-in
procedure with every Charter Base but cannot guarantee the condition of a third-party boat, and we are not responsible
for the conduct of a local contracted skipper. If you cancel a private charter booked outside our fleet, we will do our
best to recover your deposit from the Charter Base, but any penalty the Charter Base imposes is your cost, not ours.

 

8. Fuel
Cabin charters: Each cabin charter carries a set fuel allowance. If generator or engine use causes the fuel bill to
exceed this allowance, the excess is split between the guests on board and invoiced accordingly.


Private charters: Diesel is not included in your original invoice. You will settle the diesel bill directly at the end of the
charter week.


On a private charter, any change to the published itinerary is at the skipper's discretion. Any additional costs resulting
from an itinerary change (for example, berthing fees) are payable by the guests, and where the itinerary changes at
guests' request, it is customary to also cover the crew's dinner that evening.

 

9. Linen
One set of linen per guest is provided as standard: bath towel, hand towel, top and bottom bed sheets, pillow,
pillowcase, and blanket. Beach towels are not provided. If you need extra linen, please request this at least two weeks
before departure — we cannot guarantee later requests can be arranged, and an additional charge applies for extra linen
and for re-making beds mid-charter.


10. Water Toys and Equipment
A basic snorkeling set is provided on each boat, with a minimum of two sets per boat and a target of one set per cabin;
due to wear and occasional guest damage, the exact number can vary between boats, so if having a guaranteed set
matters to you, we suggest bringing your own. Floaties are not provided as standard — some boats may have a limited
number, so please bring your own if you would like to guarantee availability.


11. Gratuities
Gratuities are not included in the charter price and are entirely at your discretion. As a guide, we suggest a tip of
10%–20% of your total charter price, reflecting the level of service provided by the crew.


Gratuities are given in cash directly to the crew at the end of your charter, rather than added to your invoice or paid to
us. If your group would like guidance on how to split or present the tip, please ask your skipper or hostess before
disembarkation.

​

12. Itinerary
Our skippers follow the published itinerary where possible, but the skipper has final authority to change it — including
choosing a different marina, port, or berth — where necessary for safety or due to adverse weather. Where the group
collectively requests an itinerary change, whether to accommodate it remains at the skipper's discretion.

 

Some ports involve berthing at a restaurant's private dock, where it is customary for guests to dine at that restaurant in
exchange for the berth, and for the restaurant to provide a basic crew meal. If your group chooses not to dine there, we
may need to leave that berth, and any resulting extra berthing fees, along with the cost of the crew's dinner elsewhere,
will be passed on to you.


13. Embarkation and Disembarkation
All Med Sailing Holidays sailing holidays end at 08:00 on the final Saturday of your itinerary, and this is the time by
which you must disembark. You must arrive at the final port by 18:00 on the preceding Friday.


Check-in and boarding times vary by itinerary and will be confirmed in your welcome email. Please plan to arrive
early. If you have not arrived by check-in time and have not contacted us, we will assume you are not joining and the
boat may depart without you; no refund will be given in this case.


On cabin charters in particular, notifying us that you will be late does not guarantee we will wait — we run to a fixed
schedule for the other guests on board, and will only delay departure if we have confirmed this with you in writing in
advance. If you miss check-in, you may be able to arrange (at your own cost) a water taxi, ferry, or other transport to
catch up with the boat at a later port; call your skipper as soon as you know you will be late so we can advise on
options.


No refund is given for failure to arrive by check-in, for any reason, including missed flights, missed transfers, or
getting lost. If a marina begins a new billing cycle because we are delayed waiting for a late arrival, the resulting extra
berthing cost is passed on to you.


14. Excursions and Onshore Activities
We are not affiliated with, and have no financial relationship with, any excursion company, tour operator, or onshore
activity provider. Any onshore tour, moped, car, or bike hire, or similar activity is booked and undertaken entirely at
your own risk and expense. "Wine Week" tastings and tours are optional, sold separately, and not included in the
charter price; ask the crew if you would like help booking one.


15. Cancellation, Non-Payment, and Changes
 

15.1 Non-payment
If you do not pay your deposit by the due date, we may cancel your booking without further notice and release the
dates. If you do not pay the balance by the due date, you forfeit your booking dates and deposit. We will try to contact
you or your Organiser beforehand, but responsibility for paying on time rests with you.


15.2 Cancellation by you
Where you cancel a confirmed booking, the following refund schedule applies:


Timing of cancellation                                                          Outcome
Within 7 days of the original booking date                         100% refund of amounts paid


More than 7 days after booking, and more than 12           Deposit is forfeited; any balance paid above the
weeks before departure                                                        deposit is refunded

​

Less than 12 weeks before departure                                 No refund


There is no refund for cancellation within twelve (12) weeks of departure. We strongly recommend all guests carry
travel insurance, and consider a Cancel-For-Any-Reason (CFAR) add-on if you think you may need to cancel — CFAR
cover, not MSH, is responsible for reimbursing non-refundable costs in that case.


15.3 Change of booking
A request to move your booking to a different date is treated the same as a cancellation for our planning and financial
purposes, and the following fees apply:


Timing of change request                                                        Outcome
Within 7 days of the original booking date                         No change fee


More than 7 days after booking, and more than 12           €100 change fee per person, subject to our approval
weeks before departure                                                        and availability                                                               

​

Less than 12 weeks before departure                                 No change permitted; treated as a cancellation (0%                                                                                                                                                           refund)

​

15.4 Charters outside our fleet
Where we have arranged a private charter with a Charter Base outside our own fleet, we act as broker and crew supplier
only. We cannot vary the Charter Base's own cancellation or change terms, so the same policy in this Section 15
applies, subject to what the Charter Base itself will actually permit or refund.


15.5 Cancellation by us
We aim never to cancel a confirmed charter, but if we must, we will notify the Organiser as soon as possible and offer
either a rescheduled booking or a credit note for the full amount paid. We are not responsible for related costs you have
already incurred, such as flights or transfers.


Cabin charters cancelled for insufficient occupancy: where we cancel a cabin charter departure under Section 5.1
because it has not reached minimum occupancy, the choice of a free rebooking or a full refund (rather than a credit
note) applies instead of the general position above — see Section 5.1 for details and notice periods.


15.6 Credit notes and disputes
Credit notes are valid for twelve (12) months from issue and are not refundable if unused. In the event of a complaint or
dispute, our starting position is not to issue a cash refund; we will review the matter and may offer a credit at our
discretion where we consider it fair to do so, and where the situation falls outside the standard policy above. See
Section 24 for how to raise a complaint.

16. Travel Insurance and COVID-19
Travel insurance is mandatory for every guest, and must cover, at minimum, medical emergencies and evacuation,
trip cancellation and curtailment, and COVID-19-related illness or travel disruption. Our COVID-19 position is kept
under review in line with government guidance in our destination countries and may change.

 

We are not liable, and no refund is given, where any of the following prevent you from traveling or completing your
charter:

  • flight restrictions between your departure and arrival airports;

  • official travel advice against travel to the destination country;

  • border restrictions between the destination and your home country;

  • a mandatory quarantine on return home that makes the trip impractical;

  • a COVID-19 diagnosis, or any other illness, preventing travel or requiring you to disembark mid-charter;

  • failure to meet the destination country's entry requirements; or

  • a change of mind, or lack of access to a required vaccine.

 

Where none of the above apply and we ourselves must cancel your trip, we will offer a re-booking, credit, or refund as
set out in Section 15.5. If crew fall ill, we will replace them, which may require staying an additional night in port at no
extra charge to you.


17. Force Majeure
Neither party is liable for a failure to perform its obligations under these Terms where that failure results from an event
beyond its reasonable control (an "Event of Force Majeure"), including but not limited to: extreme weather, fire,
explosion, earthquake, drought, tidal wave, or flood; war, hostilities, invasion, or act of a foreign enemy; civil war,
rebellion, revolution, insurrection, or military or usurped power; nuclear, radioactive, or chemical contamination; riot
or civil commotion; strikes or industrial action not limited to our own or our subcontractors' employees; pandemic,
epidemic, or public health restriction; terrorism or cyber-terrorism; or a global financial, banking, or payment-systems
disruption.


Force majeure occurring in a neighbouring country that does not itself affect the country of your charter is not a valid
ground for postponement, and the standard cancellation policy in Section 15 applies. Where we cannot deliver the
charter due to an Event of Force Majeure, the charter will not roll over into another week and travel insurance is your
primary means of recovering any loss — this is why insurance is mandatory.


Our fleet is serviced annually and maintained throughout the season. If an emergency repair is needed during your
charter, we may need an extra day in port; this is unforeseen, and no monetary compensation is given, but the time is
intended as an extra day to enjoy that stop rather than lost time. Your skipper will discuss options with the group for
making up the time where possible.


Where forecast wind speeds exceed 25 knots, the boat must remain in a safe harbour, marina, or bay and will not sail;
this will change the itinerary and we will always prioritise safety over the published schedule. Where weather prevents
safe passage to a scheduled port, any water taxi or ferry needed to reach that port is at your own expense.


To meet demand we sometimes charter additional boats from independent operators. We carry out a check-in procedure
on every such boat, but as these boats are not part of our own fleet, we are not liable for faulty equipment, wear, or
breakages on them, and no compensation is given on this basis alone.

 

18. Hostess Service
A hostess is provided on cabin charters at no extra cost. Outside their scheduled duties, the hostess is off-duty. If you
would like a hostess available 24/7 throughout your voyage, let us know in advance — this can be arranged for €1,600
per week.


19. Meals
Breakfast and lunch are provided on full sailing days (not on embarkation or disembarkation days, when a basic
breakfast only is served on disembarkation morning due to the 08:00 guest check-out). We offer Mediterranean-style,
vegetarian, and vegan meal options — please tell us your preference in advance, as provisions are ordered around a
week ahead of your voyage, and we may not be able to accommodate preferences notified late. It is customary for
guests to cover the crew's meals during evenings ashore.


20. Liability and Personal Safety
We operate in accordance with the local laws and regulations of our destination countries. While we take reasonable
care of your belongings on board, we are not liable for loss of or damage to personal property, including from theft or
break-in — this is why comprehensive travel insurance, covering personal possessions and injury, is mandatory for all
guests.

​

Insurance should cover, at minimum: accidents at sea, lost luggage, missed connections, cancelled flights, travel
restrictions, and late arrival causing a missed embarkation. Where a travel ban prevents you from joining your trip,
your insurer — not MSH — is responsible for any compensation.


Your skipper will give a safety briefing before every departure and will not leave the marina until satisfied that all
guests understand their obligations and are able to sail safely. We are not liable for injury arising from a guest's own
negligence.


Sailing is an active sport involving variable wind, water, moving equipment, and other vessels. We take all reasonable
care and guest safety is the skipper's priority, but we are not liable for unforeseen incidents resulting in guest injury. By
boarding, you accept the inherent risks of sailing, which may include cuts, bruises, sprains, broken bones, or rope burn,
whether or not you personally take an active role in sailing the boat.


21. Skipper Authority and Dispute Resolution
The skipper has final authority on board at all times. Where you are not chartering the whole boat, you should expect to
share it with other guests, and all guests are expected to respect one another's space, belongings, quiet hours, and
opinions.


Where the skipper is asked to resolve a dispute between guests, the skipper's decision is final; our Fleet Manager's
decision overrides the skipper's where the Fleet Manager becomes involved. If a guest or group will not comply with a
reasonable skipper request, we may remove them from the charter with immediate effect and without refund; it
becomes their own responsibility to arrange onward transport and accommodation.


22. Behaviour and Early Termination
We expect a responsible standard of behaviour from all guests, in line with the yacht's rules. You are liable for any
damage or loss caused by you or anyone in your party while on board (see Section 27). Where we reasonably consider
a guest's behaviour to endanger or distress another person or damage property, we may end our agreement with that
person immediately, without notice or refund, and require them to leave the vessel; in serious cases, we may involve
the local police.


23. Rights and Use of Digital Media
Photos or video may be taken during your charter by our crew or a photographer for use on our website and in our
marketing. If you object to appearing in this media, please tell us at the time it is being taken so we can exclude you, or
contact us afterwards and we will remove you from future use where reasonably possible.

 

24. Complaints
Please raise any problem with your skipper or our office as soon as it arises, so we have a genuine opportunity to fix it
during your charter — see Section 26. If you remain unsatisfied after your trip, please put your complaint in writing to
[insert complaints email] within 14 days of disembarkation, including your booking reference; we aim to acknowledge
complaints within [insert] business days.


25. Personal Responsibilities
Every guest must be at least 18 years old on the date of departure, except where a child is part of a group chartering an
entire boat under Section 25.1 below, or where we have given express written consent before booking.


25.1 Minors
Children under 15 may only travel if accompanied by a guardian and only where the group has chartered the whole
boat for the week; unaccompanied minors under 18 are not permitted under any circumstances. Parents and guardians
are responsible for supervising children at all times on board and for cleaning up after them.

​

Each guest is individually responsible for:

  • holding personal travel insurance and any required travel visa;

  • holding a current, valid passport;

  • their own travel to and from the embarkation and disembarkation ports;

  • notifying the skipper or MSH promptly if they, or anyone in their group, will be late for check-in;

  • their own dinner arrangements ashore;

  • their personal safety on board and in port;

  • bringing sufficient medication for any known illness or condition;

  • notifying the skipper of any medical or physical condition, including but not limited to an inability to swim,

  • diabetes, a heart condition, epilepsy, or a condition causing blackouts or panic attacks;

  • following all instructions given by the skipper;

  • keeping their cabin, the heads (toilet), and shared areas clean, and treating the boat and its equipment with care;

  • reporting to the skipper any misuse of the yacht, its equipment, or another guest's belongings; and

  • their own personal items — we are not liable for their loss (see Section 26).

 

If we reasonably need to ask a guest repeatedly to clean up after themselves, we may charge a €200 cleaning
supplement, and may ask the guest to leave the boat if this is not paid.


26. Lost Property, Boat Condition, and Our Obligations
Check you have all your belongings before disembarking. If you leave something behind, contact the crew as soon as
possible — items reported more than 24 hours after your trip ends may already have been treated as abandoned and
discarded by our cleaning team, and we are not responsible for items lost this way. Where we locate a forgotten item,
we will ask you to cover the cost of registered post to return it, and we are not responsible for items lost or damaged in
the post. Pets are not permitted on board.


We are obliged to provide a boat matching its published specification, noting that individual boats of the same model
may differ slightly. Any fault with the boat or a concern about crew conduct must be reported to your captain or our
office as it happens — we have 24 hours to put it right. Where the issue relates to a boat outside our own fleet, it is
addressed by the Charter Base. If an issue is not reported to us during your charter, we cannot offer financial
compensation for it afterwards, since we were not given the chance to fix it. We are not liable for Force Majeure or
weather-related delay, nor for costs you incur outside the charter itself, such as hotels, transfers, flights, or general
inconvenience.


27. Damages and Additional Costs
You are responsible for the cost of any damage you or a member of your party causes to the boat or its inventory,
valued at replacement cost.


While berthed in a marina, guests must use the marina's shoreside facilities rather than the boat's heads (toilet) —
pumping the head while in a marina can result in a fine to the skipper, which will be passed on to you. Personal hygiene
products must never be flushed; any blockage caused this way is charged at €250 per toilet. If the boat departs a marina
late because guests were not ready at the agreed check-in time, and the marina charges for an extra day as a result, that
cost is passed on to you.


The following are payable directly by guests and are not included in the charter price: water taxis to other islands once
the boat has taken its berth for the night, cave or site entry fees, and other off-boat excursions. Extras such as additional
linen, a stand-up paddleboard, drone photography or video (where available), or an on-board dinner can be requested
from the crew and are charged separately. Where guests cause excessive mess requiring additional cleaning
(particularly after children), the €200 cleaning fee in Section 25 applies

.
28. Our Fleet

Our fleet may change over time, and the boat you sail may differ from the photos shown online. We reserve the right to
substitute a different boat at short notice where circumstances require it, and may use a third-party boat for private or
bespoke charters.


29. Data Protection
We collect and process passport copies and other personal data you provide in order to arrange and deliver your charter,
comply with port and immigration requirements, and communicate with you about your booking. We handle this data
in line with applicable data protection law, including the EU General Data Protection Regulation, and do not use it for
purposes beyond your booking without your consent. [Insert or link to your full Privacy Policy here.]


30. Amendments to These Terms
We may update these Terms and Conditions, our pricing, and any published itinerary at any time. Where changes affect
a charter you have already booked and paid a deposit for, the version of these Terms in force at the time of your
booking will apply to that booking, unless a change is required by law or for safety.


31. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Republic of Cyprus. [Insert your chosen dispute
resolution mechanism and jurisdiction/venue here, and confirm with your lawyer whether this is enforceable against
consumers booking from other countries, e.g. the UK, US, or EU member states other than Cyprus.]


32. Severability and Entire Agreement
If any provision of these Terms is found invalid or unenforceable by a court or regulator, the remaining provisions
continue in full force. These Terms, together with your booking confirmation and invoice, are the entire agreement
between you and M.S. Holidays Cyprus Ltd. regarding your charter.

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